Returns & Exchanges
At Baltinester Jewish Jewelry, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, we offer a 30-day return policy for a full refund or exchange on all non-customized items.
Contact Support
Email our customer service team to request a Return Merchandise Authorization (RMA) number and provide your order details.
Secure Packaging
Place the jewelry in its original presentation box and pack it securely in a padded shipping envelope to prevent damage during transit.
Insured Shipping
Ship the package via a trackable and insured method to our Jerusalem studio, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our master jewelers verify the item's condition, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing